Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
How do I care for my leather boots and bags?
To maintain the longevity of your leather products, we recommend using our specialized leather cleaners and conditioners. Avoid prolonged exposure to direct sunlight or moisture, and store your items in a cool, dry place when not in use.
What is your return policy?
We offer a 30-day return window for all unworn and unused items in their original packaging. Please note that a small return shipping fee may be deducted from your refund unless the item is defective.
Do you offer international shipping?
Yes, we ship to select international destinations. Shipping costs and delivery timelines vary by country and will be calculated at checkout based on your location and order weight.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through services like Afterpay.
Are your products covered by a warranty?
Yes, our products are covered by a limited one-year warranty against manufacturing defects. This does not cover normal wear and tear, accidental damage, or improper care.